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  1. If you need a Separation from Withdrawal Form for your SERS Defined Contribution Plan or SERS Deferred Compensation Plan, please contact Empower at (866) 737-7457. If you need assistance resolving an Agency Debt that is holding up payment of your withdrawal, please contact your HR Department.

  2. Learn how. Important. Please Submit your forms as follows: 1) Inquries and questions can be sent via email to the Plan. 2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com. Please only include the last 4 digits of your Social Security number, along with your name and address on all forms. Forms can also be faxed to 844-299-2362.

  3. Taking a loan from his/her Deferred Compensation Plan account can greatly impact ones future account balance. Therefore, a participant should consider other ways to cover unexpected expenses. The minimum loan amount available from either the 457 or the 401(k) Plan is $2,500. The maximum loan amount a participant may obtain is the lesser of:

  4. Participants wishing to apply for a loan must complete a Loan Application and submit it to the Plan’s Administrative Office. For additional information, and an application, download the Plan's Loan Guide, available from the Forms and Downloads section of this website.

  5. Contact SERS. Contact SERS with questions about your specific plan or fill out our contact form for general questions.

  6. (You need to have at least one payroll deferral into your new deferred comp account in order to defer your leave payout.) Your first step is to contact your HR office to learn if you are eligible for a leave payout and the amount. Then, contact a deferred comp representative at 1.866.737.7457 to discuss the rollover process. Annual SERS ...

  7. You can also obtain a loan packet by contacting the HELPLINE at 1-800-422-8463. The HELPLINE is available 8a.m. -11p.m. Monday - Friday and 9:00a.m.-6p.m. on Saturdays.

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