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  1. Call the Telephone Claims Center (TCC) toll-free at (888) 209-8124 during the hours of operation: Monday - Friday 8:00 AM - 5:00 PM. Due to enormous volume, there may be considerable wait time. Please be patient; everyone who is entitled will get their benefits.

  2. We are ready to answer your call and help with filing a new UI claim, giving updates on a new or existing UI claim or if you have a specific questions about your claim. For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124.

  3. Continue to claim weekly benefits as long as you are unemployed and meet the eligibility requirements. Check your mail and email, and respond to any questionnaires, online forms, or phone calls from the Department of Labor right away to prevent delays in your payments.

  4. Learn about Pennsylvania's unemployment programs, how to get benefits, report fraud, and more.

  5. Contact the Unemployment Insurance Telephone Claims Center (TCC) staff from 8:00 am to 5:00 pm, Monday through Friday.

  6. You can also certify for weekly benefits with our automated phone system by calling 833-324-0366 (for PUA) or 888-581-5812 (for UI). To file a Shared Work claim or to certify for weekly benefits, please sign in to your account below or create a new account.

  7. Call Tel-Service Toll Free: 888-581-5812. If you are deaf or hard of hearing and use a TTY/TDD, you may contact the Telephone Claims Center by calling a relay operator at 800-662-1220. Ask the operator to call. 888-783-1370.

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