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  1. AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. It’s simple. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.

  2. For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249. How can I have an inmate call me or how do I receive calls from an inmate? How do I block calls from an inmate? How can I remove a block from calls from an inmate?

  3. Inmates with PIN Debit prepaid phone accounts can pay for their own phone calls, and call any phone numbers allowed by their facility. Many facilities allow friends and family to make deposits directly into the inmate’s PIN Debit account.

  4. Create account to fund and communicate with your loved one. Sign in to stay connected and manage your account. Visit our Help Center for Frequently Asked Questions and Instructions. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL ...

  5. Waiting for a phone call from an incarcerated individual to share important news can be hard, but with Securus Inbound Connect, you can proactively reach out and connect in real time. Securus Inbound Connect is a feature of AdvanceConnect that allows you to connect using your Securus mobile app.

  6. 31 Αυγ 2022 · Customer & Consumer Support. The Contact Center is open seven days a week 24 hours per day. We help family and friends of incarcerated individuals. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting.

  7. 5. Be Patient and Follow Up Respectfully: After submitting your request, allow some time for the jail's administration to review it. Follow up with a polite phone call or email to inquire about the status of your application. Persistence, combined with a respectful approach, can sometimes help in getting a second look. 6.

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