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  1. How to troubleshoot your PLDT Home Modem. Download the Smart app! Your Smart account is now at your fingertips. Once you have paid in full of your total amount due, you may request for reconnection easily.

  2. PLDT also has a service installation/migration SLA of (I think) 2 weeks max. If you exceed that SLA, it's very easy to hook a supervisor into your service request to expedite the installation. Here are my tips for dealing with PLDT supervisors:

  3. Need to report a service issue, request for reconnection and do aftersales transactions? Use our PLDT Home FB Messenger for quick and easy assistance.

  4. 14 Νοε 2022 · If you still want to contact PLDT through email, you can do so through this address: care@pldt.com.ph. Personally, we don’t recommend this route as it could lead to a long process of replying back and forth.

  5. Need to report a service issue, request for reconnection and do aftersales transactions? Use our PLDT Cares Messenger for quick and easy assistance.

  6. 18 Αυγ 2022 · To request for downgrade, you can send a message to PLDT Home Facebook Messenger or PLDT Cares Twitter handle (@PLDT_Cares). You must submit 1 government-issued valid ID if you are the customer-on-record or a letter of authorization and 1 valid ID for each of both parties if thru representative.

  7. 9 Απρ 2023 · See various PLDT guides about CGNAT, AP isolation, DNS, bridge mode, and more. See also troubleshooting tips for different modem issues.

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