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  1. Tracing Swiss Post Packages. Enter tracking number to track Swiss Post shipments and get delivery status online. To track consignments, you need the consignment number that is assigned to each consignment (for examples, see “Consignment numbers”: What are the typical formats for consignment numbers?)

  2. You can track the status of your consignment conveniently via our “Track & Trace” online service. Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.

  3. Do you need help? If so, you can reach our customer service team by chat, hotline or WhatsApp.

  4. If none of these cases apply, please call us on +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland). You can reach us from Monday to Friday, 7.30 a.m. – 6 p.m. and on Saturdays, 8 a.m. – 12 noon.

  5. On our website PostTrack.com, you can track the current location of your postal articles when Swiss Post is delivering them. This is an easy and convenient tracking tool to follow the movement of your sendings. Enter the tracking number of your item, press Track, and find out where it is.

  6. Ongoing post tracking and proactive problem solving. At Swiss Post we pride ourselves on a thoroughly proactive approach to customer service. Through continuous post tracking we are able to detect problems quickly and take immediate action to find a solution.

  7. Use the delivery settings to decide when and where you receive all future consignments. Receive registered letters directly in your private letter box. Receive additional delivery updates and track your parcels in real time during the last few minutes of their journey.

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