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  1. Have you already moved or are you planning to move? Inform us of your new address and use the various value-added services to ensure you keep receiving your consignments in your new home. Free of charge. Changing your personal customer address data held by Swiss Post.

  2. How can I change or cancel my existing order? Have you moved or will you soon be moving? Have your letters and parcels forwarded to your new address – even abroad.

  3. Register a change of address with Swiss Post. Change your personal customer address in Swiss Posts database and have your mail forwarded to a new address.

  4. Register a change of address and have your personal customer address updated in Swiss Posts database without having your mail forwarded.

  5. Track all your packages in Switzerland and abroad - just enter your tracking number and get real-time updates about location of your package. My consignment has not arrived. What should I do?

  6. Here’s how you can stop or change your orders up to two days before expiry: Private customers. Online in your customer area: Change of address with forwarding; Retain mail; Redirect mail; If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal. By phone, WhatsApp or chat

  7. Use the delivery settings to decide when and where you receive all future consignments. Receive registered letters directly in your private letter box. Receive additional delivery updates and track your parcels in real time during the last few minutes of their journey.

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