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  1. How can I change or cancel my existing order? Have you moved or will you soon be moving? Have your letters and parcels forwarded to your new address – even abroad.

    • Change

      Inform us of your new address and use the various...

  2. Inform us of your new address and use the various value-added services to ensure you keep receiving your consignments in your new home. Free of charge. Changing your personal customer address data held by Swiss Post. Basis for value-added services (notification of move, redirect mail etc.)

  3. Notify us of your change of address so that we can update your personal customer address in our database and forward your mail to your new address. On request, we can support you with various services and options, ensuring that your address is also reliably updated by third parties.

  4. Register a change of address and have your personal customer address updated in Swiss Posts database without having your mail forwarded.

  5. Manage your mail easily online: change an address, select a delivery location, issue an authorization or have your mail redirected.

  6. Enter tracking number to track Swiss Post shipments and get delivery status online. To track consignments, you need the consignment number that is assigned to each consignment (for examples, see “Consignment numbers”: What are the typical formats for consignment numbers?)

  7. Track and trace Swiss Post package. Find out where your package is right now ⭐ Track your Swiss Post parcel or EMS shipment from Switzerland by tracking number.

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