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  1. Persons with disabilities are considered to lead difficult lives and therefore any success they achieve is due to their courage and power – they have ‘overcome’ impairment. This is often referred to as the phenomenon of a “superhero”, a person who serves as an inspiration and role model for persons with disabilities and others alike.

  2. 29 Ιουλ 2022 · Using sensitive and accurate language promotes inclusivity for disabled people. Do I use identity-first or person-first language? The preferred way of referring to people with disabilities is a matter of personal preference for the disabled person.

  3. Use images that reflect persons with disabilities as active participants in society and not passive recipients of aid. Images, including photographs and icons, should celebrate the diversity among persons with disabilities and not reinforce stereotypes. INCLUDE PERSONS WITH DISABILITIES IN THE MIX.

  4. To decide what aid or service is needed to communicate effectively: Consider the nature, length, complexity, and context of the communication. Consider the person’s normal methods of communication. For example, sign language interpreters are effective only for people who use sign language.

  5. Avoid the terms ‘victim’ and ‘sufferer’, for example, ‘suffering from blindness’ or ‘victim of disability’. This implies someone is helpless or passive. The exception would be in the context of mines and explosive remnants of war (ERW), where there is broad consensus around promoting the terms ‘victim’ and ‘survivor’.

  6. When communicating with a person with a disability, it is important to take steps to ensure that effective communication strategies are used. This includes sitting or standing at eye level with the patient and making appropriate eye contact.

  7. DISABILITY AWARENESS & ETIQUETTE GUIDE. This guide has been developed to address effective communication directed to both customers and AJC colleagues who have disabilities, in order to assist Centers for Independent Living (CILs) in their collaboration with AJCs.

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