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  1. My passport has been lost or stolen. What do I do? If your passport is lost or stolen, you have to tell us. Phone us on 131 232 or contact your nearest Australian diplomatic or consular mission. The Australian Passports Act 2005 has penalties for people who don’t report the loss or theft of their passport as soon as possible.

  2. 22 Ιουλ 2024 · You should report passport theft as soon as possible to protect your identity. Contact us on 131 232, or if you’re overseas contact your nearest Australian diplomatic or consular mission. When you tell us your passport has been lost or stolen, we cancel it immediately and we tell border authorities in Australia and overseas.

  3. 22 Φεβ 2023 · Can’t find your passport? Let us know by phoning 131 232 or contacting your nearest Australian diplomatic or consular mission. It’s important to do this as soon as possible. You can face penalties if you don’t report the loss or theft of your passport as soon as you’re aware it’s missing.

  4. Should your item be lost or damaged, and you haven’t purchased Extra Cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). This applies for most items you send with us. Claims for compensation are assessed on a case-by-case basis.

  5. In Australia: Call the Australian Passport Office Contact Centre (APOCC) on 131 232. Overseas: Contact your nearest Australian diplomatic or consular mission in the country of application. Should you report a lost or stolen passport to police?

  6. We will send a response to you within 10 working days of receiving your query. Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen cards. If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.

  7. Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen cards. If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.

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