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  1. Keep your EBT card number and PIN a secret. Never give out your social security number, EBT card number or PIN to anyone. If you have already provided card numbers and PINs to a third party you should call (877) 328-9677 to change your PIN or to report your EBT cards as lost or stolen.

    • Reporting

      Reporting File a Complaint. Against a Licensed facility, a...

    • CA EBT Locator

      Loading more data... FILTERS. Search This Area

    • ebtEDGE

      Fidelity National Information Services, Inc. (FIS), which...

    • Answers

      To set or change your PIN, the easiest way is to call the...

  2. Fidelity National Information Services, Inc. (FIS), which manages the electronic benefits transfer system for the California Department of Social Services, has released a mobile app through which cardholders can: Biometrics like Touch ID or Facial Recognition to login. Reset their PIN. View benefit schedule.

  3. www.ebtproject.ca.gov › Clients › clientfaqClient FAQ - California

    Find answers to common questions about EBT card use, benefits, and problems. Learn how to set up or change your PIN, what to do if your card is lost or stolen, and more.

  4. If someone uses your card and personal identification number (PIN) to get benefits, these benefits might not be replaceable. If your EBT card is damaged and it does not work (cannot be read) at a merchant or ATM, you should request a replacement EBT card as soon as possible.

  5. If you encounter an error while on this page, please directly go to (https://cardholder.ebtedge.com/chp/index.html) or download the ebtEDGE mobile application from your devices app store. Please call the customer service number on the back of your EBT card and speak to a EBT Customer Service Representative.

  6. Changing PIN numbers. People can change the PIN number on their EBT card by calling the Automated Response Unit number on the back of the card, or by using the ebtEDGE app or online portal. [ACL 24-25.] People can also go to the county welfare department office in the county where benefits are issued and ask for a new PIN.

  7. Never give out your social security number, EBT card number or PIN to anyone. If you have already provided card numbers and PINs to a third party, you should call 1-877-328-9677 to change your PIN or to report your EBT cards as lost or stolen.

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