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  1. Let us know about your experience by taking a brief survey. Have questions about your loans or need help making your payments, we're here to help. Call us at 1-888-866-4352 (Toll Free) from the U.S. or at 636-532-0600 (International)] from International locations.

  2. Providing expert support for schools to assist with borrower related issues/repayment counseling, enrollment updates or guidance with our online reports. Monday through Thursday, 8 am to 9 pm ET, and Friday, 8 am to 8 pm ET. Phone: 888-272-4665; Fax: 800-828-0250 Email: collegeserv@aidvantage.com.

  3. Toll-free number. 1-800-433-3243; 1-800-621-3115 (defaulted loans) 1-800-557-7392 (loan consolidation)

  4. studentaid.gov › help-center › contactFederal Student Aid

    Contact the U.S. Department of Education's office of Federal Student Aid with questions about applying for aid and the FAFSA form, loan repayment, and more.

  5. Call or Write Us. To get in contact with our helpful agents, call us or mail us using the contact information below. To find the specific address for any type of documentation you need to send us, reference the helpful table below. You can also email us or get direct information about your loans by logging in to your online account .

  6. studentaid.gov › help-center › contact-usFederal Student Aid

    We’re here to help. Call, email, or chat with a representative. Visit Federal Student Aid's Help Center for answers to frequently asked questions and contact information for additional resources.

  7. FSAIC responds to inquiries from a variety of communication channels, including phone calls to 1-800-4-FED-AID, live online help (chat), email. FSAIC also offers a self serve option for customers using an interactive voice response (IVR) system.

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