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  1. If you have any general inquiries about our service, please contact our Customer Service department at 800-827-0829 Monday through Friday from 8 a.m. to 5 p.m. or email us at cserv@accessla.org.

  2. Contact Access Customer Service. If you feel you are eligible for Access: You need to have an Access ID number before scheduling a Transit Evaluation appointment. If you never received an ID number, you can: Apply for an ID Number Online. Call Customer Service at 800.827.0829 (option 1). TDD 800.827.1359.

  3. Navigate to the Access website, accessla.org, and select Rider360. Choose the 'Create an Account' option, and enter your Rider ID number, Eligibility Expiration Date, Last Name and Zip Code. Next, enter your email address (Optional) and create a password. Once logged in, select the Online Reservations option.

  4. Use your SWITCH edu-ID account to log in to the online application tool. You do not own a SWITCH edu-ID account: Create a SWITCH edu-ID user account with your personal and personal and permanently valid email address (no school or university email address).

  5. Type your Rider ID# and Password to edit or view your Eligibility Application. Forgot Rider ID. Forgot Password. Cancel Submit. If you need help with this process, call Access Customer Service at. 1.800.827-0829, option 3 (TDD 1.800.827.1359)

  6. The email address you receive with your HSG user account is used to log in to the HSG platforms, Microsoft 365 and the campus WLAN (eduroam). You only need your HSG username to use the VPN client and a computer workstation on campus.

  7. Your one account to access City of Los Angeles services. Use one account and password to access participating City services. Register Today!

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