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  1. jfs.ohio.gov › food-assistance › ohio-direction-card-ebtOhio Direction Card/EBT

    Ohio Direction Card customers can shop at local farmers' markets for locally grown foods. Application to accept Ohio Direction Card must apply with Food & Nutrition Services (FNS) to become a certified Supplemental Nutrition Assistance Program (SNAP) retailer.

  2. • Do not use numbers from your address or phone number. If your card is lost or stolen, these numbers would be easy for someone to guess. • Memorize your PIN. Do not write your PIN on anything you carry with you. • If you forget your PIN, call Customer Service at 1-866-386-3071 or visit www.ebt.acs-inc.com to select a new

  3. benefits.ohio.gov › help-centerContact Us - Ohio

    If you require additional assistance or were not able to find the answer to your question on this site, contact the call center at 1-844-640-OHIO (6446). Most ODJFS programs are administered by local agencies, so you can get the assistance you need right in your own county.

  4. Submit claims by mail, fax, email, or in-person at local offices (physical signatures only). The state has 30 calendar days to validate the claim. Benefit Availability: Benefits for approved claims are issued within 30 calendar days after claim submission. You must replace your card.

  5. You can renew your benefits online with an Ohio Benefits account. If you’d rather renew in person, call your caseworker, local office, or the Ohio SNAP hotline (1-866-244-0071) to find out how.

  6. Call Customer Service at 1-866-386-3071 if you have a problem with your Ohio DIRECTION Card or anytime you have questions or need help with your card.

  7. Local EBT Card offices in Ohio. We provide information on how to check your balance, phone numbers and application information.

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