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More help and support with PlayStation Repairs. Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
- PlayStation 5
Once installed in the PS5 console, M.2 SSD storage can be...
- PlayStation 4
Connect your controller to your PC or Mac. Launch PS Remote...
- Other Products
Learn about support for PlayStation products such as...
- PS Vita
Always update your PS Vita system to the latest version of...
- Playstation VR 2 Support
To access VR Mode and play VR games, you first need to set a...
- Accessories
To check for DualSense Edge wireless controller software...
- PS3 System Software
Notices. Depending on the software title, you may not be...
- PS VR
Check the lenses to see if they are cracked or damaged. The...
- PlayStation 5
PS5 system software is licensed to you under the terms of a separate end user license agreement at doc.dl.playstation.net/doc/ps5-eula/. PS5 system software has a separate warranty. Service policy. You must visit playstation.com/repairs to receive a return authorization and shipping instructions.
If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is. You can find your returns reference number on the email we sent you when you first arranged the return.
Warranty Checker. How it works: Our warranty checker only includes our consumer electronics products, such as our TVs, Audio & Video devices, Sony Mobile and Cameras & Camcorders. PlayStation and accessories are not included. We calculate warranty based on the day of purchase.
Here’s the catch: When you start a repair claim on their website, it will say your ps5 is out of warranty and charges you $250. DON’T PAY THAT. Instead, call them directly and explain the issue and they will tell you they have a grace period and are still honoring the warranty.
31 Αυγ 2022 · How to start a warranty repair for PS5. Before you file a warranty service, it's worth checking in with the PlayStation Support page to see if there's a simple solution to your particular...
If you already have a claim in progress please contact https://services.sony.co.uk/supportmvc/en/repair/trackservice using your Case ID or Job Number. Third party products purchased from PlayStation Direct may also benefit from a manufacturer warranty provided by the third party manufacturer.
