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  1. Redeem a refill card: Enter the code of a purchased T-Mobile Prepaid refill card. Refill now : Use a credit or debit card to refill your account balance without logging into your account. Pay using the IVR : Dial *ADD from your T-Mobile device or call 1-877-720-5195.

  2. Call: 1-505-998-3793. All calls made to this number from a T-Mobile handset are free from roam, airtime, or long-distance charges. All other phones and landlines will be subject to additional charges. Customer care representatives are available daily from 3:00 a.m. to 10:00 p.m. PT.

  3. Learn about T-Mobile Prepaid self-service options to make payments, get usage balances, and more.

  4. Still have questions about your Virtual Prepaid Card? T-Mobile partners with Onbe to issue your Virtual Prepaid Card. For questions or issues with your Virtual Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568. Didn't receive or lost your Virtual Card text? Go to the T-Mobile Redemption ...

  5. You can call the customer service line at 1-866-306-9636 to get your balance and request that T-Mobile send you a 60-day written history of transactions. Additionally, you can write and request your balance and history of transactions.

  6. 3 Φεβ 2023 · Once you click the “Redeem virtual card” button and your virtual debit card is displayed, you should see the 3 lines on the top left to drop-down your options to access funds > bank transfer > Enter you bank routing + account number.

  7. Submit your T-Mobile rebates and promotions online in our Redemption Center using your T-Mobile account.

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