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  1. Chat with us in real-time to get fast answers. Chat is available from 8AM - 3AM (EST) 7 days a week. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week. If you need help with your purchase, call us at. Have a question or comment? Need help with your phone or service?

    • My Account

      My Account - Contact Us - Get Help With Live Customer...

    • 611611 Help

      BUY To purchase Service Plans or data Add-Ons, text the word...

    • Track My Order

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    • Activate

      Activate - Contact Us - Get Help With Live Customer Service...

    • Shop Service Plans

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    • All Phones

      This is a lease-to-own transaction. Not available in MN, NJ,...

    • Basic Phones

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    • Rewards

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  2. Customer Service Number: 1-800-867-7183. Link to live chat: Click the image at the top right of this page. You can also send them a snail mail at this address: Alternatively, you can fill out the form on this page to send an email, which should get a reply within 24 hours.

  3. Chat with one of our agents live. We will get back to you in a few minutes. Need guided support? You can call us directly and we will help you. Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common Tracfone help topics.

  4. If you need support regarding a TracFone Wireless, Inc. product or service, are interested in becoming a partner or need to reach our corporate office, please reach out to the following departments as follows:

  5. To talk to a live person at Tracfone, call (800) 867-7183 7 days a week between 8 am and 11:45 pm ET. You can also use Tracfone's chat feature, or DM Tracfone on their social accounts (Twitter, Instagram, and Facebook).

  6. Can't find what you need? Chat with one of our agents live. We will get back to you in a few minutes. Need guided support? You can call us directly and we will help you. Check your balance, refill or manage plans and phones with our 611611 text feature. Why Tracfone?

  7. Get answers fast—help is just a text away. Get directly in touch with a team member. Get support with your phone, service, or device! Read our FAQ’s for commonly asked questions, check your balance, and catch up on tutorials and manuals!

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