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Is there some scam going on? I feel like every town has one or more tiny, one-location, independent car dealers who sell very high-end cars (e.g. Porsches, AMGs, Aston Martins, Range Rovers, Maseratis, high-end BMWs, sometimes even Ferraris, etc). Usually they are extremely shady looking, often located in sketchier parts of town, and their cars ...
- YSK The BBB (Better Business Bureau) is just a review website.
I’m not reading reviews on BBB in order to make decisions. I...
- YSK The BBB (Better Business Bureau) is just a review website.
Is DealerRater a reasonable indicator of a dealership's reputation? For example I'm considering buying a car from a dealer that has 2.5/5 stars from 292 reviews. I think that is pretty worrying no? Are there other ways to determine a reputable dealer other than asking friends?
There are so many dealers posing as private parties and flippers now. Check the car for license plates. The plates should be regular owner plates, not temporary ones or DLR (dealer) plates.
Auto manufacturers used to incentivize dealers to get better google reviews, yelp reviews, etc. However, they've gotten more aggressive and they now remove allocation for dealers to receive as many new cars if the insanely high bar on surveys and reviews is not met.
This topic shows up often on car forums but it's usually filled with misinformation from people who have no first-hand experience and are responding based on 2nd hand accounts (usually from other threads) or based on what they perceive to be common sense.
My experience with AutoNation has been terrible and they have dealers across the U.S. I would avoid them. Service was much worse than the car purchase. I could be wrong, but I think Cars.com has a good dealer rating system.
I’m not reading reviews on BBB in order to make decisions. I simply use BBB for dispute resolution. Sure, there are more “nuclear” options, but why would I start there versus a simple and effective BBB complaint? I’ve left plenty of Google reviews and the only outcome that has yielded is a defensive response from the business.
