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  1. You may call us at +63-2-5301-6200 from 8:00 AM to 11:00 AM (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine holidays. In-Office Appointments In-person services are limited to appointment only .

  2. help.cebupacificair.comHelp Center

    Add-ons & Services. Manage Your Booking. Baggage & Cargo. Prepare for Your Flight. Cancellations & Delays. Top Articles. Baggage allowance options. Voluntary Rebooking & Cancellation. Check-in & Boarding Passes.

  3. Web Chat - On the PAL Help Page, click this icon to chat with a Customer Care representative. E-mail Us. For new bookings, rebookings, and other urgent concerns, please call our reservations hotline or chat with us using our non-voice channels. Talk to Us (24/7)

  4. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

  5. Get answers to all your questions using our virtual assistant, live chatting with a representative or calling the UPS support line, whichever is best suited for your issue.

  6. Want to share your travel experience with Philippine Airlines? Visit our PAL Help Page to provide compliment, share a recommendation, request for assistance or file a complaint.

  7. For concerns/complaints, please contact our 24-Hour Customer Service at. Metro Manila. (+632) 8841-8600. PLDT domestic toll free. 1-800-1888-2277. International toll-free. (IAC) + 800-8277-2273. Head Office Address. UnionBank Plaza Bldg., Meralco Ave. corner Onyx St., Ortigas Center, Pasig City, Philippines.

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