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  1. Our agents are available from: Sat - Sun: 0900 - 1730 Central Time. Email inquiries, including messages sent to cargo@united.com or any specialty inboxes, will be accepted 24/7 with responses provided during the hours of operation. For frequently asked questions, visit our FAQs page.

  2. The Cargo Solutions Team (CST) is dedicated to providing exceptional customer service regarding damage inquiries, acceptance issues, missing documents or cargo, delayed cargo, and more. Receive support from United Cargo by contacting our team, filing a claim, or reviewing our billing details.

  3. If you have experienced a service failure, which entitles you to a Performance Guarantee refund (applies to EXP, LifeGuard, PetSafe®, QuickPak, TempControl, TrustUA and UA Secure shipments), the following policies apply:

  4. Contact us. Search. MileagePlus: Sign in or join. Loading the PetSafe® booking form...

  5. 13 Ιαν 2023 · For questions, please contact the United Customer Contact Center number at 1-800-UNITED-1 (1-800-864-8331). Is United Airlines safe for pets? You might be wondering if it’s even safe to transfer your pet on United Airlines.

  6. At United Cargo ®, we’re committed to providing you with the highest level of service. That’s why we make it easy to submit a claim when something’s not right, and keep you updated as we work to resolve the issue.

  7. Request or check the status of a refund or get in touch with customer care. We're here to help you find your favorite seat and fly in comfort. Information for traveling with groups, for business meetings or using United PerksPlus. Traveling with groups. Services, pricing and other information on United Groups.

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