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  1. We recently have contracted with Instructure, the vendor for Canvas, to pilot their Tier 1 support services. They offer 24/7 support via the Canvas Hotline, Chat with an agent, and the Report a Problem support options listed below.

  2. UNM Canvas Support is provided by: Academic Technologies Phone: (505) 277-0857 | canvas@unm.edu

  3. UNM Canvas Support. Now that you have a better idea of how to navigate and use UNM Canvas, please know that the Canvas Support Team is available to help you with any technical issues that you might have in the future. The UNM Canvas Help Site > Students has lots of resources you might find useful.

  4. Please contact UNM IT Customer Support Services at (505) 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays. The Canvas Hotline provides 24x7 support for students with technical questions related to their online courses.

  5. Comprehensive support documentation for Canvas is accessible on UNM's Canvas Support site. Students can access answers to Canvas FAQ's by searching for "Canvas LMS" at STUDENTINFO. Faculty can access answers to Canvas FAQ's by searching for "Canvas LMS" at FASTINFO.

  6. The UNM Canvas Support desk provides students faculty, and staff with help for UNM Canvas and other online teaching and learning tools. UNM has a wide variety of computing services to meet the needs of students, faculty, and staff.

  7. Developing and Implementing Comprehensive Student Support Services for Online Students (Lone Start College) Do Your Students Need Internet or a Laptop? Reach out to David Buozis and cc: Hank , Rick , Laura if your students need access to a laptop and/or wifi.

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