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This document provides step-by-step instructions for using the RAPIDS ID Card Office Online (IDCO) Site Locator & Appointment Scheduling tool to locate the desired RAPIDS ID Card Office. Located Sites details will include their address, operating hours, and pertinent site information.
Welcome to the RAPIDS ID Card Office Online. Select an option below to update your CAC, manage sponsor or family member ID card information, or find a RAPIDS ID Card Office.
ID Cards & Access. Find out how and where to obtain or renew ID cards. Learn about DBIDS, the system for managing personnel, property, and installation access using biometrics. Or, review information about the Identity Federation or Identity Services.
You must book an in-person verification appointment, including walk-ins, prior to visiting a retail location. After you book an appointment, you’ll receive a QR code that you will need when verifying your identity in-person. This article explains how to book an appointment and get your QR code.
How to get or replace a military ID card Get a Common Access Card (CAC) for active duty and DoD civilian employees. Use the office locator to find an ID office near you and book an appointment. Use this tool if you need to: Get a CAC; Replace or renew a CAC; Report a lost or stolen card; Call 1-800-538-9522 for help using the appointment scheduler.
To ensure you can verify your identity, review this checklist before you go to the retail location: Check your appointment confirmation email to confirm the date, time, and location. If you chose the walk-in option, check the retail location’s hours before you go in to ensure they are open.
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