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  1. Select an option below to update your CAC, manage sponsor or family member ID card information, or find a RAPIDS ID Card Office.

  2. Please contact the Total Force Service Center at DSN 665-0102, Commercial at 210-565-0102, or Toll Free at 1-800-525-0102 for assistance. You'll need to follow the prompts to get to the appropriate personnel specialist.

  3. For self-service actions, please visit the virtual MPF via the AF Portal. Appointments between 0715 and 1515 are for any Customer Service needs. An appointment can contain one CAC and one dependent ID or two dependent IDs max.

  4. 22 Φεβ 2024 · Air Force Personnel Center, Randolph AFB, Texas 78150 Last Reviewed: 22 Feb 2024

  5. The TFSC can be reached at 1-800-525-0102 (toll free and available 24 hours a day, except on 4th of July, Thanksgiving, Christmas and New Year's Day), DSN 665-5000 (available 24/7 for active duty), or DSN 926-6528 (available 4 a.m. to 4 p.m. EST. for Guard and Reserve members).

  6. Need To Update Or Obtain A New ID Card? Use the RAPIDs appointment scheduler! If you have questions about your CAC or ID, you can visit this link (https://www.cac.mil/). This site will guide you through the process of obtaining, using and maintaining both types of cards. You are required to have the correct documentation to obtain a CAC or ID.

  7. 5 Δεκ 2022 · Air Force Customers can submit inquiries and initiate actions at https://usaf.dps.mil/teams/MPFPortal/673fsscp/SitePages/Home.aspx. The MPSP is a user-friendly interface that delivers virtual Personnel customer service to Regular Air Force military and civilian Airmen where and when you need it.

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