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  1. Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim. 2. Choose an option. Based on what’s wrong with your device, we'll provide a few options for your repair or replacement. 3. Track your claim. Stay updated on your claim every step of the way. We'll get you back up and running fast.

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      Need to file or track an Asurion insurance or warranty...

  2. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

  3. Learn about filing an insurance claim for a lost, stolen or damaged device. Review the requirements, which include enrollment in a Verizon device protection option. If you're not enrolled in a device protection option with insurance, check our Repair or Replace Mobile Devices FAQs for help.

  4. Get cell phone and device insurance protection with Asurion. Learn more about protecting your phone and filing a claim.

  5. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status. Learn about options for replacing a lost, stolen or damaged device. Find out if you qualify for insurance programs or warranty coverage for defective devices.

  6. Repairs are per for med by an Asurion certified technician and come with a 12 month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/ verizon to check current device eligibility.

  7. Need to file or track an Asurion insurance or warranty claim? Have questions about our coverage or company? Get Quick, Convenient answers to your questions.

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