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  1. Learn about filing an insurance claim for a lost, stolen or damaged device. Review the requirements, which include enrollment in a Verizon device protection option. If you're not enrolled in a device protection option with insurance, check our Repair or Replace Mobile Devices FAQs for help.

  2. Verizon will repair or replace your malfunctioning device with a new or refurbished device. Device replacements (if your device is not eligible for repair) are $0. If you’re offered a repair, but decline that option, the replacement fee is $49 for Verizon Extended Warranty claims.

  3. Pro On the Go for insurance replacements is available for select smartphones with approved claims, with eligibility de termined at time of claim approval. Replacement device could be new or refurbished.

  4. Get a quick replacement if your device experiences a post-warranty malfunction. Select smartphones may be eligible for repair. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status.

  5. In Florida, coverage for post-warranty defects is provided by the insurance program (WPP); device replacement deductible and claim limit apply. Visit phoneclaim.com/verizon to check eligibility and the repair options.

  6. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

  7. 28 Δεκ 2022 · You can file a Verizon insurance claim via the ‘My Verizon app’, the Asurion website, or by contacting Asurion support. Fill in the required information following the on-screen prompts to complete the process.