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Learn about filing an insurance claim for a lost, stolen or damaged device. Review the requirements, which include enrollment in a Verizon device protection option. If you're not enrolled in a device protection option with insurance, check our Repair or Replace Mobile Devices FAQs for help.
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- Repair Or Replace Broken Or Defective Mobile Devices FAQs
Verizon will repair or replace your malfunctioning device with a new or refurbished device. Device replacements (if your device is not eligible for repair) are $0. If you’re offered a repair, but decline that option, the replacement fee is $49 for Verizon Extended Warranty claims.
Get a quick replacement if your device experiences a post-warranty malfunction. Select smartphones may be eligible for repair. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status.
Pro On the Go for insurance replacements is available for select smartphones with approved claims, with eligibility de termined at time of claim approval. Replacement device could be new or refurbished.
Insurance plans typically include a deductible ($9–$249 for Verizon plans) and limit how many claims a user can file in 1 year. It’s also important to ask about replacement times, which can vary widely. All of Verizon’s device protection plans include as soon as same-day replacement and setup or next-day replacement depending on enrollment.
Learn how Wireless Phone Protection can help repair or replace your device if it’s ever lost, stolen or damaged. Discover what’s covered and how to get it. Need help filing a claim? Go to our File a claim FAQs.
Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim. 2. Choose an option. Based on what’s wrong with your device, we'll provide a few options for your repair or replacement. 3. Track your claim. Stay updated on your claim every step of the way. We'll get you back up and running fast.
