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  1. Learn about filing an insurance claim for a lost, stolen or damaged device. Review the requirements, which include enrollment in a Verizon device protection option. If you're not enrolled in a device protection option with insurance, check our Repair or Replace Mobile Devices FAQs for help.

  2. Pro On the Go for insurance replacements is available for select smartphones with approved claims, with eligibility de termined at time of claim approval. Replacement device could be new or refurbished.

  3. Learn more about the claims process. Your questions on phone deductible, Asurion insurance and phone insurance claims are answered here. Find all device insurance and protection details with Verizon.

  4. Verizon will repair or replace your malfunctioning device with a new or refurbished device. Device replacements (if your device is not eligible for repair) are $0. If you’re offered a repair, but decline that option, the replacement fee is $49 for Verizon Extended Warranty claims.

  5. Visit phoneclaim.com/verizon to check eligibility and the repair options. All options may not be available in all locations; repair options are presented at the time of claim approval, subject to parts availability. Fulfillment options vary based upon location and availability.

  6. Get a quick replacement if your device experiences a post-warranty malfunction. Select smartphones may be eligible for repair. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status.

  7. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

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