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The central claim of the paper is that embedded within TQM there are a set of moral values (“value dynamics”) that must be developed and maintained if it is to work, and that seeing them as moral values has significant theoretical and practical implications.
the core elements of TQM are seen as value dynamics, they transcend strict cat-egorization as either "business" or "ethics" concepts. Acting according to them simultaneously makes for both sound ethical practice and good business. The paper makes a case on both a normative (is it morally sound and advantageous?)
Total Quality Management (TQM) has been described as an ideology, a corporate culture change phenomenon, a set of "hard" techniques, a set of "soft" skills, and as a pragmatic approach to business survival. Each of these descriptions has implicit ethical ramifications.
28 Ιουλ 2006 · The purpose of this paper is to describe the links existing between business quality and business ethics, making particular reference to the definition, in ethical terms, of the so-called ‘Quality Next Future’.
TQM encompasses concepts and practices that are in the best organizational interest for all stakeholders. Additionally, TQM promotes activities that encourage high moral behavior. To support this notion, consider the following six important concepts that provide a foundation for TQM:
1 Ιουλ 2001 · Existing research suggests that human resource (HR) practices and corporate ethics, both of which are orchestrated through human resource development (HRD), enhance employees' work attitudes.
1 Ιουλ 2001 · That is, how TQM is understood and “enacted” (Weick 1979) by managers plays a significant role in determining its success. The discussion is linked to the ethics literature, normative implications of the model are explored, and directions for future research are outlined.