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18 Οκτ 2023 · Total Quality Management (TQM) is a management philosophy that fosters a culture of excellence, emphasizing continual improvement, customer satisfaction, and active employee involvement. TQM places a strong emphasis on understanding and meeting the needs and expectations of customers through effective communication and feedback mechanisms.
TQM Exam #2. Get a hint. The gap refers to the differences between ________. desired levels of performance and actual levels of performance. accurate quality projections and inaccurate quality projections. corrective action and preventive action. service quality and product quality.
Total Quality Management (TQM) encompasses a set of fundamental guidelines aimed at fostering a culture of quality excellence within an organization. The American Society of Quality (ASQ) outlines seven principles within their strategic and systematic approach (ISO 9000).
