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What is TQM in education? To apply TQM in a school, each individual in that school should be involved in improving the quality of education. It is not something that the management applies or dictates to the staff, but rather a system where there is a continuous effort from each management and staff member to do everything properly and effectively.
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According to ISO standards, Total Quality Management (TQM) is defined as an approach focused on quality that engages all members of an organization in providing long-term success through customer satisfaction and benefits for all stakeholders.