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  1. If you do not have access to the internet or email, please contact the Complaint Unit at 1-800-342-0553 or 1-800-669-3534 (Home Health Hotline) for assistance.

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  2. To file a complaint against a health care facility: 1. Please call the COMPLAINT LINE number at 1-800-342-0553. The COMPLAINT LINE is covered via voicemail twenty-four hours, seven days per week during off-hours, federal holidays and in cases of heavy call traffic. The voicemail is checked minimally twice per workday, once in the AM and again ...

  3. 4 Μαΐ 2017 · The Ohio Department of Health (ODH), Bureau of Long Term Care, Complaint Unit handles complaints against all federal and state facilities that accept funding from Medicare and Medicaid, including nursing homes.

  4. 20 Μαΐ 2024 · Ohio’s Office of the State Long-term Care Ombudsman and regional ombudsman programs advocate for people receiving home care, assisted living, and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits and consumer rights.

  5. If you have a problem or a concern with a long-term care provider such as a nursing home, assisted living facility, or residential facility like a group home, contact your regional long-term care ombudsman program, or call the state program at 1-800-282-1206.

  6. If you have any concerns about your care, treatment or safety, we encourage you to talk with a member of your healthcare team or call the Patient Experience Department at one of the numbers listed below. A staff member will talk with you and connect you with the best person to help with your issue or concern.

  7. Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits and consumer rights.

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