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The Bureau of Survey and Certification receives complaints against nursing homes and other healthcare facilities for processing and investigation. The purpose of the complaint process is to protect patients and residents from abuse, neglect, exploitation, and inadequate care or supervision.
- Instructions
Instructions - Complaints – Healthcare Facilities and...
- Resources
Resources - Complaints – Healthcare Facilities and Nursing...
- Instructions
To file a complaint against a health care facility: 1. Please call the COMPLAINT LINE number at 1-800-342-0553. The COMPLAINT LINE is covered via voicemail twenty-four hours, seven days per week during off-hours, federal holidays and in cases of heavy call traffic. The voicemail is checked minimally twice per workday, once in the AM and again ...
4 Μαΐ 2017 · The Ohio Department of Health (ODH), Bureau of Long Term Care, Complaint Unit handles complaints against all federal and state facilities that accept funding from Medicare and Medicaid, including nursing homes.
If you have a problem or a concern with a long-term care provider such as a nursing home, assisted living facility, or residential facility like a group home, contact your regional long-term care ombudsman program, or call the state program at 1-800-282-1206.
20 Μαΐ 2024 · Ohio’s Office of the State Long-term Care Ombudsman and regional ombudsman programs advocate for people receiving home care, assisted living, and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits and consumer rights.
For assistance, contact your regional long-term care ombudsman program, or call 1-800-282-1206. Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care.
Ombudsmen work to resolve problems related to the health, safety, welfare, and rights of individuals who live in long-term care (LTC) facilities, such as nursing homes, board and care and assisted living facilities, and other residential care communities. State Ombudsman Email: OhioOmbudsman@age.ohio.gov.
