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The Bureau of Survey and Certification receives complaints against nursing homes and other healthcare facilities for processing and investigation. The purpose of the complaint process is to protect patients and residents from abuse, neglect, exploitation, and inadequate care or supervision.
- Instructions
Instructions - Complaints – Healthcare Facilities and...
- Resources
Resources - Complaints – Healthcare Facilities and Nursing...
- Instructions
Please call the COMPLAINT LINE number at 1-800-342-0553. The COMPLAINT LINE is covered via voicemail twenty-four hours, seven days per week during off-hours, federal holidays and in cases of heavy call traffic. The voicemail is checked minimally twice per workday, once in the AM and again in the PM for any recorded messages.
20 Μαΐ 2024 · Ohio’s Office of the State Long-term Care Ombudsman and regional ombudsman programs advocate for people receiving home care, assisted living, and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits and consumer rights.
4 Μαΐ 2017 · The Ohio Department of Health (ODH), Bureau of Long Term Care, Complaint Unit handles complaints against all federal and state facilities that accept funding from Medicare and Medicaid, including nursing homes.
Report Concerns Regarding Care and Safety – You have the right to voice concerns and receive assistance to submit complaints to OSUWMC/The James and the Office of Institutional Equity without being pressured, or subject to discrimination, reprisal or unreasonable interruption of care.
If you have a problem or a concern with a long-term care provider such as a nursing home, assisted living facility, or residential facility like a group home, contact your regional long-term care ombudsman program, or call the state program at 1-800-282-1206.
For assistance, contact your regional long-term care ombudsman program, or call 1-800-282-1206. Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care.