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A lot of the time, the A-to-z team will refunds at the sellers’ expense. It depends on the A-to-z specialist who reviews the case. When a seller files an appeal, A-to-z team ignores it and does not respond back at all. Amazon return policy is 20-50% restocking fee plus the cost of shipping both ways. But the A-to-z team refunds that amount ...
2 Σεπ 2024 · Royal mail tracing issues and A-Z claims. Hi, We using RM Click and drop and Amazon not updating the tracking info on many cases. This cause VTR issues, false buyer refunds and A-Z claims too. Receiving VTR emails monthly and upon checking the tracking numbers, most of them has been delivered (scanned by the potman).
HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help. And again we are not covered . AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery.
4 Οκτ 2024 · If you sent the item without a tracking method or buy shipping then it doesn't matter what happens, a customer will win an A-Z no matter what. All a customer has to do to win an A-Z claim is contact you initially to say they have an issue in which Amazon will give you 2-3 days to prove delivery or provide a refund.
Flag post for review. ODR defect for an order for which the return is still in transit (return no longer delivered back to us) and the buyer is able to raise an A-Z claim without even once communicating with us "the seller". Amazon in the first instance have closed the claim with ODR defect count on us and we are unable to understand our fault ...
If yes, then point out to Amz that they were signed for. Also raise in a message to RM, get them to say the GPS location, screenshot that, send to the Buyer, with a photo of where delivered. Check Google Streetview, if it matches, usually the item is located, even if at a neighbour. After you provide all photos, GPS etc, most then locate the item.
Here Simon from Amazon. If you want to attach any documents, use Buyer-Seller Messages to attach documents and send it to the customer. State in your A-to-z Guarantee Claim response that you have attached (such as POD) in Buyer-Seller Messages. You can also refer to Appeal an A-to-z Guarantee Claim for additional information.
16 Σεπ 2024 · A-Z Claim Customer Orders Again. A customer was just granted an A-Z claim for non-delivery for an item we sent with Royal Mail Tracked 48, delivered on time with a photo. They did not reply to our message with photo of delivery to help us investigate. They have just now placed another order with us.
10 Αυγ 2024 · A to z still opened today after 10 days item returned . and a to z still open which we responded to Amazon . But still open . Now we have item and we still not refund buyer . We not sure what we do now . Do we have refund the buyer ( we advised them to close the a to z with no respond ) Please what’s your advice ?
