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  1. The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.

  2. If you are a registered user on Click & Drop Pay as You Go, you can apply online for a refund. Find out how. To apply online: From your 'Orders' page, select the order or orders you would like to request a refund for. Now, using the drop down menu on the bottom of the page, select 'Request label refund' as shown below and then click on ‘Go’.

  3. Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.

  4. You’ll need the following information: Date the card was delivered. Name on the item (or your name if there was no name on the card) Address on the item. Number of items. If you don’t know this information, please contact us using the link at the bottom of this page. The following information will also help us arrange your Redelivery, but ...

  5. How to claim for a damaged item. If you’re the sender of the item you can claim for damage online here. Please note that we can't accept claims for the following items: If you didn't buy the postage from us or you're not sure how the postage was paid, you should contact the sender of the item to confirm this or make a claim on your behalf.

  6. Cookie Category Details ; Strictly necessary: Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services.

  7. Find help with creating, processing, viewing and editing orders

  8. How can I get proof of delivery? * Your email * Your name *. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item.

  9. Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...

  10. Click & Drop - Get the basics right. Before you can process your orders, you'll need to set up your account on the settings page. Company address - Set up and manage your company and return addresses. Trading names - Set up and manage trading names if you trade as multiple brands. Address book - Set up and manage your address book.

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