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Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
How can we help? * Indicates a required field. Your claim reference number *. Your claim reference number will start with 6 numbers, a dash followed by another 6 numbers. Example reference numbers are: 200101-123456, 200216-111222, 200101-012345. Can you provide proof of posting? Can you provide proof of posting?
If you still have a question about an existing claim, or you’ve been waiting for longer than this, you can contact us by clicking the link at the bottom of this page - please include the reference number provided when you made your claim. Sometimes claims can be resolved before we've completed our investigation. If that happens, let us know here:
Find out what information you'll need to supply when you make a claim with us.
How to claim for a damaged item. If you’re the sender of the item you can claim for damage online here. Please note that we can't accept claims for the following items: If you didn't buy the postage from us or you're not sure how the postage was paid, you should contact the sender of the item to confirm this or make a claim on your behalf.
Royal Mail Customer Services. To make a complaint call us on 03457 740740 or complete our dedicated form here . Should you wish to cancel your complaint, you can do so here . You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
Now, using the drop down menu on the bottom of the page, select 'Request label refund' as shown below and then click on ‘Go’. Please note that only orders in Label Generated status can be refunded automatically. A new pop up window will appear asking you to provide a reason for your refund request. Select the relevant option from the drop ...
4. Claims for items with an intrinsic value should all be made on Royal Mail’s current loss and damage claim form. The claim form needs to be signed and dated by the claimant and supported by “additional evidence” (evidence of posting and evidence of value) to corroborate the amount claimed for actual loss.
