Αποτελέσματα Αναζήτησης
25 Σεπ 2024 · Customer service - HBR. Latest. Loyalty-Based Management (HBR OnPoint Enhanced Edition) Few companies have systematically revamped their operations with customer loyalty in mind. MBNA credit cards ...
12 Ιαν 2023 · 10 Ways to Boost Customer Satisfaction. by G. Tomas M. Hult and Forrest V. Morgeson. January 12, 2023. Tim Robberts/Getty Images. Summary. Customer satisfaction is at its lowest point in the past ...
5 Απρ 2023 · Customer experience. Engaged Employees Create Better Customer Experiences. Companies should find ways to connect employees and customers regardless of whether “customer service” is in their ...
Fighting Bias on the Front Lines. Summary. Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate ...
21 Σεπ 2009 · I believe that a small business is likely to deliver better customer service than a large company because of its innate common sense and understanding of the power of empathy. Anthony K. Tjan ...
1 Ιουλ 2024 · Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle. Summary. We all know from our ...
2 Οκτ 2018 · Companies have been trying to adopt customer centricity for nearly 20 years now. Yet only 14% of marketers say their company really focuses on customer centricity. To build a culture that focuses ...
14 Μαρ 2023 · How can a company best create a compelling customer experience? Based on the author’s research involving thousands of companies and analyses of millions of customer data points from the American ...
Artwork: Hong Hao, My Things No. 5, 2002, scanned objects, digital c-print 120 x 210 cm. Summary. When a company connects with customers’ emotions, the payoff can be huge. Yet building such ...
28 Φεβ 2019 · Because It’s Profitable. Why Is Customer Service So Bad? Because It’s Profitable. If customers can’t reach a human, they can’t get their money back. Summary. American consumers spend, on ...
