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If you need help with your FreeStyle Libre 2 sensor, discover our Online Sensor Support Service here. This new and improved customer service makes it quicker and easier for you to get the support you need.
A “Sensor Error” message appears when the sensor is unable to provide a glucose reading. With the FreeStyle Libre 3 system, tap the “i” information symbol for more information, and then check again after the duration of time specified in the message. 1.
17 Δεκ 2022 · 8 most common FreeStyle Libre sensor error, how I fix them, and why they happen. Applicable for all sensor versions: FreeStyle Libre 2, FreeStyle Libre 3, an...
Why is my app unable to communicate with the sensor? There are different reasons as to why your sensor may not be communicating with the FreeStyle Libre 2 app* † which may result in a "Signal Loss" alarm † and/or "Alarms Unavailable" banner.
7 Ιουλ 2023 · FreeStyle Libre 2 Sensor Not Working or Stopped Working. When your sensor isn't working or stops working entirely, there could be several possible causes. One potential issue may be the sensor becoming dislodged or damaged due to improper application, external force, or exposure to water.
If for any reason the Sensor does not work, an error message will appear on the reader or your compatible phone using the FreeStyle LibreLink app prompting users to replace the Sensor. Users should not ignore symptoms that may be due to low or high blood glucose.
Contact our customer care team to help answer your questions about your FreeStyle Libre portfolio product, including sensor support. Available 7 days a week 8 AM to 8 PM Eastern Time; excluding holidays.
