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  1. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.

  2. Contact us. News. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  3. Apply for unemployment benefits online. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800. Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

  4. 12 Σεπ 2024 · You can also submit a new claim for unemployment benefits by calling the Massachusetts TeleClaim Center. The number you call depends on your area code, as outlined below: For area codes 351, 413, 508, 774, and 978: 877-626-6800

  5. 30 Απρ 2024 · Call Center Representatives. 877-626-6800. DUA TeleCert Line. Automated Assistance Help Requests. (617) 626-6338. DUA Payment Status Line.

  6. You can also apply for UI over the phone with the Department of Unemployment Assistance (DUA): 877-626-6800. Help is available in many languages over the phone. To apply in person, you must make an appointment at DUA’s Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111.

  7. You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday – Friday, 8:30 AM to 4:30 PM. Toll Free TeleClaim Center: 1-877-626-6800. Problem Resolution: (617) 626-5400. Online Service Support: (617) 626-5700.

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