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  1. An upgrade can take place on your existing device, though Microsoft recommends using Windows 10 on a new PC to take advantage of the latest features and security improvements. This FAQ is intended to answer questions about upgrading to Windows 10. An update ensures you have the most recent features and security improvements for your current ...

  2. To check for updates, select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them. Check for updates. If you run into problems updating your device, including problems with previous major updates, see common fixes at Troubleshoot problems updating Windows.

  3. Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

  4. Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot.

  5. Activate Windows using a product key. A product key is a 25-character code, that looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. During installation, you'll be prompted to enter a product key. Or, after installation, to enter the product key, select the Start button, and then select Settings > System > Activation > Update product ...

  6. Select Install (or depending on your version, Install apps>). From the home page select Install apps (If you set a different start page, go to aka.ms/office-install.) For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn/account. For Microsoft 365 Germany go to portal.office.de/account.

  7. Turn Bluetooth on and off: Select Start > Settings > Bluetooth & devices . Turn off Bluetooth , wait a few seconds, then turn it back on. Remove the Bluetooth device, then add it again: Select Start > Settings > Bluetooth & devices > Devices . In Devices, select More options for the Bluetooth device you’re having problems connecting to, and ...

  8. Because of streamlined security, this isn't available if you're running Windows 10 or 11 in S mode. Select Start > Settings > Update & Security > Windows Security and then Virus & threat protection > Manage settings. (In early versions of Windows 10, select Virus & threat protection > Virus & threat protection settings.)

  9. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: 1. Check your speaker output. 2. Run the audio troubleshooter. 3. Verify that all Windows Updates are installed. 4. Check your cables, plugs, jacks, volume, speaker, and headphone connections.

  10. A Windows product key is a 25-character code used to activate Windows. It looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Locate your product key for Windows 10 or Windows 11. Depending on how you got your copy of Windows 10 or Windows 11, you'll need either a 25-character product key or a digital license to activate it.

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