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Appeal the outcome of a case as a seller. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case being closed. 2 min article.
- Return an Item for a Refund
Find the item in your Purchases - opens in new window or...
- Return Shipping for Buyers
Who pays the cost of return shipping depends on the seller’s...
- How to Handle a Return Request as a Seller
Give a full refund: You'll issue a full refund to the buyer,...
- Get Help If You Bought as a Guest
Most sellers refund as soon as they get the item back. If...
- Get Help With an Item That Hasn't Arrived
You can ask for an order update, a replacement, or a refund...
- Check The Status of Your Return Or Missing Item Request
Something went wrong. View cart for details. ... Page...
- Help a Buyer With an Item They Didn't Receive
Select Refund the buyer and then Continue. You’ll see the...
- Return Shipping for Sellers
Who pays for return shipping—you or the buyer—depends on the...
- Return an Item for a Refund
If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. For more information, see our Condition of returned items policy. Get your refund. Most sellers refund as soon as they get the item back.
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
Returns, items not received, and refunds for buyers. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
It’s automatic and covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
Check the listing’s return policy before making your purchase. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. Return the item in the same condition you received it in — pack it well.
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
