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Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Addressing your item. The name and address go on the bottom left corner of the front of the envelope or parcel. Use a clear and easy to read hand writing (or font if you are printing the address). Use a pen or ink that is clear against the colour of the envelope or parcel. Left align the text (no centred or 'stepped' lines).
What you'll pay to send an item simply depends on the size and weight; click here to learn more.
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
Royal Mail's retail compensation policy for lost items ; Royal Mail's retail compensation policy for damage ; Royal Mail's retail compensation policy for delay ; My item hasn’t arrived yet, what should I do?
Royal Mail cares about the security and safety of our customers and their mail. You can report any crime, security incidents or suspicions to Royal Mail’s security team using our web portal. Royal Mail’s Security team will use the information submitted via this form to help us to protect our customers and their mail.
Get help with your tracking reference number for UK and international deliveries, including what to do if you've lost your number, or it isn't recognised.
Contact us about the Royal Mail Shop. If you need to get in touch, please use our online customer enquiry form. We aim to respond to your enquiry in three working days. Please do not email philatelicenquiries@royalmail.com as this address is no longer in use. We always strive to meet our customers' expectations.
