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Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
Royal Mail's retail compensation policy for lost items ; Royal Mail's retail compensation policy for damage ; Royal Mail's retail compensation policy for delay ; My item hasn’t arrived yet, what should I do?
How can I get proof of delivery? * Your email * Your name *. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item.
Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Apply users' individual service specifications (such as usage or credit allowance) Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose. Targeting or advertising cookies.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
The Postcode Address File is a database of all Delivery Points in the UK and is used to enable Royal Mail to deliver all mail efficiently. For this reason any building that is not capable or receiving a delivery of mail cannot be added to the file. For example, fields or agricultural buildings. The above also applies to any New Build properties.
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.
