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Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Click and Drop also allows you to download a report that shows information on your despatched orders. Information includes the order number, the channel from where the order was input from, channel reference, despatch date, customer name and tracking number. How to create a Despatched Order report. Our help video will show you how to create a ...
Tracked returns can be a great way for piece of mind when a customer returns your items. Find the answers to a number of FAQs and helpful information here.
Frequently asked questions regarding our Tracked 24 and our Tracked 48 services.
Link to a URL Typical online scams to look out for. These are some typical examples of scams that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams. Please don’t click on any of the links in these emails and be vigilant if... You're currently in the Business section. Try our.
Large Letters: Max 750g | Max L 35.3cm x W 25cm x D 2.5cm. Parcel: Max L 61cm x W 46cm x D 46cm. Parcels max weight: 20kg (Royal Mail 24) 2kg (Royal Mail 48) Tubes and Rolls. Max 2kg | Max L 90cm x W * x D *. The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.
Why do I receive mail at different times? We aim to deliver to addresses by 4:30pm every working day (Monday to Saturday) with exceptions for remote areas with limited transport links such as the Highlands and Islands of Scotland. In addition, we also make some scheduled parcel deliveries later which can include deliveries in the evening.
Related help. Can I buy online postage or use the returns portal if I don't have a printer? Royal Mail Tracked Returns® help
Uploading your customer order details into Click & Drop is easy to do in just 3 simple steps. You only need to map the fields of your spreadsheet once, unless you have several ‘stores’, in which case you will need to map each ‘stores’ file. There is no limit to how many csv templates you have. Uploading a csv file containing customer ...
Posting your franked mail. You can post franked mail in the following places >>. Public post box - in a franking outer envelope (supplied by your machine provider) Alternatively we can come and collect your outgoing mail from your premises each day. We offer regular or one-off collections.
