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3 Οκτ 2024 · It refers to the degree of excellence or superiority of something, often concerning its intended purpose or function. Further, it is a measure of how well something meets its specifications or requirements, and how well it satisfies the needs and expectations of its users or stakeholders.
What is quality? Quality management is about making organisations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective.
15 Νοε 2020 · The current and widely accepted understanding of the concept of quality focuses on customer-centric notions, where meeting or preferably exceeding customer needs and expectations defines quality.
23 Σεπ 2019 · The Concept of Quality in ISO 9001. Quality can be defined as “fitness for use,” “customer satisfaction,” “doing things right the first time,” or “zero defects.” Webster’s dictionary defines quality as “a degree of excellence” and “superiority in kind”.
Quality refers to how good something is compared to other similar things. In other words, its degree of excellence. When used to describe people, it refers to a distinctive characteristic or attribute that they possess. In this sense, we can also use the term for things.
Quality denotes an excellence in goods and services, especially to the degree they conform to requirements and satisfy customers. This definition assimilates the previous ones and is our definition of choice.
1 Μαρ 2023 · Quality: Introduction, Relevance, and Significance for Economic Growth. Living reference work entry. First Online: 01 March 2023. pp 1–21. Cite this living reference work entry. Handbook of Metrology and Applications. Alok Jain, Shanay Rab, Sanjay Yadav & Prapti Singh. 43 Accesses. 1 Citations. 3 Altmetric. Abstract.
