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  1. Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. Which category can we help you with? Log in, Purchase or Billing. Performance and Tech Help. Wireless entertainment. Other.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. Chat with us live or get 24/7 answers to your questions. American Customer Service. Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can. ( Required) Topic. Subject. Reason.

  5. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  6. Live agents are available from 6 a.m. to 8 p.m. CST seven days a week, with our self-service portal, SalesLink ®, available 24/7. Experience the convenience and flexibility of having support at your fingertips for you and your travelers.

  7. Agency Support Contact Center. Operational Hours: Monday - Sunday 7:00 a.m. - 8:00 p.m. (Central Time) Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account.

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