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Send us an email . Contact American Call us. Contact Reservations Come see us . Ticket sales centers Flying on a partner airline? Find helpful information if your trip includes 1 or more flights with our partner airlines. British Airways
If your flight is canceled or a delay causes you to miss your connection, we’ll rebook you on the next flight with available seats. We will reroute your bags automatically when you check in for your new flights. There are 3 ways to view your new trip or to choose a different flight: Open the American app. View or change your trip on aa.com.
Refund requests for paper tickets may be submitted on this website, however you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed. For Regular Mail: American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034
If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. American Airlines Customer Relations. 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034.
For any SalesLink Insights reports assistance, please contact your American Airlines account representative for assistance. Agency Relations ; Agency Relations Desk inquiries may include issues involving: ... Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (Central Time) Fax: 800-892-3447;
Types of travel credit. *Can’t be used for extras like seats or bags. **For Trip Credit issued on or after April 2, 2024, AAdvantage® members have 12 months to use their Trip Credit when canceling their trip on aa.com or the American app and their AAdvantage® number is included in their reservation. Non-AAdvantage® members have 6 months.
Your ticket number is a unique 13-digit number that identifies your reservation. The first 3 digits of your ticket number are the airline code, which is always ‘001’ for American Airlines. Example ticket number: 001234567890
