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  1. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

  2. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: View your trip details. Choose your seats.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. Contact American. AAdvantage® customer service. Account service. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 24 hours. Outside the U.S. and Canada. Reservations and ticket changes. Award travel. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number.

  5. Delayed or canceled flights. Our goal is to always depart on time, but on occasion weather and other events impact our schedule – and yours. We know your time is valuable, and we’ll do our best to get you back on track as soon as possible.

  6. Check in beginning 24 hours and up to 45 minutes before your flight (90 minutes for international). Enter your 13-digit credit / ticket number or record locator to check your credit. Your confirmation code is a 6-letter code included on your boarding pass and confirmation email.

  7. Need help faster? Request a refund or receipt, or check on your refund status. Receipts and refunds. Learn important information for your day of travel. At the airport. Chat with us live or get 24/7 answers to your questions. American Customer Service. Send us your comment, question or suggestion, or make a request.

  8. We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.

  9. 19 Ιουλ 2024 · American Airlines customer service plan. Information on our policies, procedures and methods for handling unexpected travel events.

  10. Step 2: Book and add your Trip Credit. Go to aa.com and book your new flight. On the payment screen, select ‘Trip Credit.’. Follow the prompts to pay using your Trip Credit. You may use a credit card to pay any remaining balance. Book a trip with your Trip Credit. Trip Credit terms and conditions.

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