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  1. Chat with us Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started.

  2. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  3. Which category can we help you with? Log in, Purchase or Billing. Performance and Tech Help. Wireless entertainment.

  4. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  5. Contact Customer Relations. If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.

  6. Use the number 447950080989 to send a text message with the word “HELP” to get American Airlines Chat Help via text. For more details, call American Airlines customer service phone number 800-433-7300 and speak to a live person for the information.

  7. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:

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