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Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.
- Receipts and Refunds
Receipts and refunds − Customer service
- Reservations and Ticket Changes
Worldwide phone numbers. You may be charged a service fee...
- Contact American
American customer service
- Special Assistance
Contact Special Assistance − Customer service
- AAdvantage Account Service
AAdvantage customer service
- Baggage
Bags − Customer service
- Delayed Or Canceled Flights
Delayed or canceled flights – Customer service
- Reactivate Miles
Using miles for travel – AAdvantage® program
- Receipts and Refunds
Support for companies of all sizes. We're here to make traveling for work easier – whether you employ 5 or 500 people. From loyalty programs to upfront discounts, see what our programs and services can do for you.
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
Employees should contact AA at 1-888-WE-FLY-AA to have their reservation record updated with the special service request. Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.
You can call the Team Member Service Center help line at 800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.
Email: american.support@aa.com; Phone: 800-621-8489; Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
Phone: +1 800-433-7300. READ MORE. Help, Tips, & Info on Airlines and Flying. Beyond the customer service info provided here for American airlines (AA), we have much more information to help guide you on your air travel: Get a comprehensive overview of the world’s airlines, where you can also drill down and see info on specific airlines.
