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  1. Find out how to manage your trip online or in the app without calling customer service. If you still need to call, get the phone number and chat with us 24/7.

  2. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  3. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  4. Add additional services like a wheelchair, an infant in lap, or a service dog or carry-on pet (flights within the U.S. only) With our online tools, you can manage your trip your way, without having to pick up the phone.

  5. If you bought your American Airlines ticket directly from us, you can request a refund online. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 days after receiving a complete refund request.

  6. How to reach American Airlines by phone: The main American Airlines customer service phone number is 800-433-7300. Web: Here is American’s FAQ and help page. If you have compliments or complaints, use this form. Mobile app: Android | IOS. Advertisement.

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