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  1. Find out how to manage your trip online or in the American app, chat with us, or call us for reservations and tickets. Get answers to common questions about AAdvantage ®, baggage, refunds, and more.

  2. Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:

  3. Find out how to contact American Airlines customer service online or by mail for compliments, concerns and questions about your past travel. You will need your confirmation code, ticket number, flight number and date of travel.

  4. Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.

  5. 1 Οκτ 2023 · Main Line (Customer Service / Reservations): 1-800-237-6639. Reward Program Customer Service (Dedicated Line) : 1-855-412-2650. Group Reservations (Dedicated Line) : 1-800-800-9999. Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY) Special Assistance: email amssrwebcc@aeromexico.com.

  6. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account.

  7. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

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